Privacy Policy

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact details (email address, phone number, mailing address).
• Account credentials and profile information.
• Billing and payment details.
• Employer or business information.
• Employee information submitted by employer accounts.
• Course enrollment, progress, assessment results, and certification records.
• Communications you send to us, including support requests.

Automatically Collected Information

When you use our Website and Services, we may automatically collect certain information, such as:

• Device and browser information.
• IP address and general location data.
• Usage data, including pages viewed, features used, and session activity.
• Cookies and similar technologies used to maintain sessions and improve performance.

We use the information we collect to:

• Provide, operate, and maintain our Website and Services.
• Deliver training courses, certifications, and compliance management tools.
• Process transactions and manage subscriptions or training seat purchases.
• Support employer accounts, including employee assignments, reporting, and renewal reminders.
• Communicate with you about your account, purchases, certifications, and service updates.
• Respond to inquiries and provide customer support.
• Improve our Website, Services, and user experience.
• Detect, prevent, and address fraud, security issues, and violations of our Terms.
• Comply with applicable legal and regulatory obligations.

We do not sell your personal information. We may share information in the following circumstances:

• With service providers who assist us in operating the Website, processing payments, hosting data, or delivering communications.
• With employer accounts regarding employees they assign to training or manage through the Employer Compliance Center.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of SERVE, our users, or others.
• In connection with a merger, acquisition, or other business transaction, subject to appropriate safeguards.

We take appropriate technical and organizational measures to protect your personal information and certification records against unauthorized access, disclosure, alteration, or destruction. Access to sensitive data, including certification records, is limited to authorized users and personnel who need such access to perform their duties.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Payments are processed through secure third-party payment providers. SERVE does not store full credit card details on its servers. Payment providers handle your payment information in accordance with their own privacy and security policies.

We retain personal information only as long as necessary to provide our Services, meet legal and regulatory requirements, resolve disputes, enforce our agreements, and maintain accurate certification and compliance records. Retention periods may vary depending on the type of information and applicable law.

Depending on your location and applicable law, you may have rights to access, correct, update, or delete certain personal information, or to object to or restrict certain processing. You may also manage certain account and communication preferences through your account settings where available.

To exercise your rights or submit a privacy-related request, please contact us using the information in Section 11 below. We may need to verify your identity before fulfilling a request.

Our Services are not intended for individuals under the age of 18 unless authorized by an employer, parent, or legal guardian where permitted by law. We do not knowingly collect personal information from minors without appropriate authorization.

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website or Services after changes are posted constitutes acceptance of the revised Privacy Policy.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

S.E.R.V.E. Program, Inc.

2727 E. Oakland Park Blvd., Suite 205
Fort Lauderdale, Florida 33306

Phone: (954) 728-9101

Email: serveu@serveprogram.com